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Whether you have questions about our products, custom orders, or need design advice, we're here to help.
Frequently Asked Questions
What is your shipping policy?
We offer free shipping on orders over $2,500 within the continental United States. International shipping is available at additional cost. Delivery times vary depending on the item and your location. For custom pieces, delivery typically takes 18-22 weeks from order confirmation.
Do you offer returns and exchanges?
We accept returns within 14 days of delivery for stock items in original condition. Custom pieces are non-returnable. Please see our Returns & Exchanges page for full details.
How do I care for my furniture?
Each piece comes with specific care instructions. Generally, we recommend regular dusting with a soft cloth, avoiding direct sunlight, and protecting from moisture. For detailed care instructions for your specific piece, please refer to the product documentation or contact our customer service.
Do you offer design services?
Yes, we offer design consultation services to help you select the perfect pieces for your space. For more comprehensive design needs, we can connect you with our network of interior designers who are familiar with our collections.
Can I customize my furniture?
Yes, we specialize in custom furniture. Visit our Custom Orders page to learn more about our bespoke furniture design process, or contact us directly to discuss your specific requirements.
Do you have a trade program?
Yes, we offer a trade program for interior designers, architects, and industry professionals. Visit our Trade Program page to learn about exclusive benefits and how to apply.
