SHIPPING, RETURNS & EXCHANGES POLICY
Last updated: August 13, 2026
At Cabana Miami, many of our pieces are handcrafted, made from natural materials, produced in limited quantities, or custom-made. Please review the following policy carefully before placing your order.
1. SHIPPING & DELIVERY
Shipping and delivery are not free unless expressly confirmed in writing by Cabana Miami.
Shipping and delivery charges are determined based on factors including product size, weight, quantity, destination, accessibility, delivery method, and any special handling requirements.
For certain orders, shipping costs may need to be calculated after the order details and delivery address are reviewed. Customers may contact Cabana Miami for a delivery quote before placing an order.
Available delivery services may include local delivery, curbside delivery, freight delivery, or white-glove delivery, depending on the item and destination. Availability and pricing vary by order.
IMPORTANT: All delivery dates and timeframes are estimates only and are not guaranteed. Delays may occur due to carrier schedules, weather, customs, port congestion, production delays, supply chain disruptions, or other circumstances outside our reasonable control.
2. CUSTOMER RESPONSIBILITY FOR DELIVERY ACCESS
The customer is responsible for providing complete and accurate delivery information and confirming that all purchased items can safely fit through entrances, doorways, hallways, elevators, stairways, gates, and other access points.
Unless expressly included in writing, delivery charges do not include special handling, hoisting, crane service, stair carries, storage, redelivery, assembly, installation, removal of existing furniture, or other additional services.
Any additional charges resulting from inaccurate information, restricted access, missed appointments, failed delivery attempts, customer unavailability, or special handling requirements are the customer’s responsibility.
3. FINAL SALE
Unless otherwise expressly agreed in writing by Cabana Miami, all sales are final.
We do not accept returns, exchanges, or cancellations due to change of mind, personal preference, incorrect measurements provided by the customer, color expectations, inability to fit an item into the intended space, or other reasons unrelated to a verified defect or qualifying shipping damage.
Customers are responsible for reviewing product details, dimensions, materials, finishes, and suitability before purchasing.
Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.
4. CUSTOM, MADE-TO-ORDER & SPECIAL-ORDER ITEMS
All custom, made-to-order, modified, personalized, and special-order items are final sale and cannot be returned, exchanged, or canceled once production, material purchasing, or order processing has begun.
Payment terms for custom orders: A 50% deposit is required when the order is placed. The remaining 50% balance is due when the order arrives in Miami and must be paid in full before delivery, pickup, installation, or release of the goods to the customer.
Production and delivery timeframes are estimates only and may vary.
Natural variations and reasonable differences between samples, photographs, renderings, prototypes, and finished products are not considered defects.
Any requested changes after approval may result in additional charges and delays and are subject to Cabana Miami’s written approval.
5. NATURAL MATERIALS & HANDCRAFTED PRODUCTS
Many Cabana Miami products are handcrafted and made from natural materials, including wood, teak, suar wood, reclaimed wood, rattan, bamboo, stone, natural fibers, and other organic materials.
Natural and handcrafted products may exhibit variations in color, grain, texture, tone, shape, dimensions, knots, mineral marks, surface movement, checking, hairline cracks, small separations, irregularities, and other natural characteristics.
Wood naturally expands and contracts in response to humidity, temperature, climate, and environmental conditions. Natural checking, movement, and changes over time may occur.
These characteristics are part of the unique nature of handcrafted and natural-material products and are not considered defects unless Cabana Miami determines that a genuine structural or manufacturing defect exists.
Product photographs, videos, samples, and displays are representative only. Colors and appearance may vary due to natural material variation, lighting, photography, screens, and production differences.
6. INSPECTION UPON DELIVERY
Customers should inspect all items promptly upon delivery.
Any visible shipping damage should be noted on the carrier’s delivery receipt before signing whenever reasonably possible. Photographs of the packaging and item should be taken immediately.
Claims for visible shipping damage must be reported to Cabana Miami within 48 hours of delivery. Concealed damage must be reported as soon as reasonably discovered and no later than 5 calendar days after delivery.
Claims should include the order information and clear photographs or videos showing the item, the damage, the packaging, and any shipping labels.
Failure to provide timely notice and reasonable supporting documentation may limit our ability to pursue a carrier claim or provide a remedy, to the extent permitted by applicable law.
7. DAMAGED OR DEFECTIVE ITEMS
If an item arrives with verified shipping damage or a genuine manufacturing defect, Cabana Miami will review the claim and determine an appropriate remedy based on the circumstances and applicable law.
Depending on the situation, the remedy may include repair, replacement of a component, replacement of the item, or another appropriate resolution.
A damaged or defective item may not be discarded, altered, repaired, returned, or shipped back without prior written authorization from Cabana Miami.
8. STORAGE, REDELIVERY & UNCLAIMED ORDERS
Customers must be available to receive their order within the agreed delivery arrangements.
If delivery cannot be completed due to customer unavailability, restricted access, refusal of delivery without a verified qualifying reason, or inaccurate delivery information, additional storage, handling, redelivery, and carrier charges may apply.
Orders that remain unclaimed or undeliverable may be subject to reasonable storage and handling charges, where permitted by applicable law.
9. CONTACT US
For shipping quotes, delivery questions, or damage claims, please contact:
Cabana Miami
Email: info@cabana-miami.com
Phone: 305-328-9941
By completing a purchase, the customer acknowledges that they have had the opportunity to review this policy before purchase. This policy is subject to applicable law and does not waive rights that cannot legally be waived.