Shipping policy

SHIPPING AND DELIVERY POLICY

Last updated: September 14, 2026

At Cabana Miami, shipping and delivery are coordinated according to the item, quantity, destination, access requirements, and selected level of service. Please review this policy before placing an order.

  1. SHIPPING IS NOT INCLUDED IN THE PRODUCT PRICE

Shipping and delivery are not included in the listed product price unless Cabana Miami expressly confirms otherwise in writing.

Cabana Miami does not offer automatic free shipping based on the value of an order.

Shipping and delivery charges may be calculated based on:

• Product size and weight
• Number of items
• Delivery destination
• Packaging and handling requirements
• Residential or commercial delivery
• Curbside, freight, local, or White Glove service
• Building and property access
• Stairs, elevators, gates, restricted roads, or limited loading areas
• Special equipment or additional labor
• Insurance and carrier requirements

Customers may contact Cabana Miami before purchasing to request a shipping or delivery quote.

  1. SHIPPING QUOTES AND PAYMENT

For smaller products, shipping charges may be calculated and displayed during checkout.

Furniture, oversized products, heavy products, fragile items, unusual shapes, custom pieces, and multi-item orders may require a separate shipping quote.

When a separate quote is required, Cabana Miami will review the order and delivery information and contact the customer with the available options and charges.

The customer must approve and pay the applicable shipping or delivery charge before the order is released for shipment.

If a required shipping charge was not displayed during checkout and the customer declines the separate quote before order processing, customization, or production has begun, Cabana Miami will cancel the unshipped order and refund the applicable merchandise payment.

Once a custom, made-to-order, personalized, modified, special-order, or pre-order item has entered processing or production, cancellation is governed by the Return and Refund Policy and any written order agreement.

  1. DELIVERY METHODS

Depending on the product, destination, and service availability, delivery options may include:

SMALL PARCEL DELIVERY

Smaller products may be shipped through UPS, FedEx, USPS, or another parcel carrier. Tracking information will be provided when available.

LOCAL DELIVERY

Local delivery may be available within Miami and surrounding areas. Pricing and service details depend on the items, location, access conditions, and labor required.

CURBSIDE DELIVERY

Curbside delivery generally means delivery to the curb, driveway, loading area, or another accessible exterior point. It does not include bringing merchandise inside, assembly, installation, unpacking, or removal of packaging.

FREIGHT DELIVERY

Large, heavy, fragile, or oversized products may be shipped by a freight carrier. Freight delivery may require an appointment, an adult signature, access for a commercial vehicle, and assistance receiving the merchandise.

WHITE GLOVE DELIVERY

White Glove delivery may include delivery inside the residence or business, placement in a designated room, unpacking, light assembly, and removal of packaging, depending on the service purchased and the carrier’s limitations.

White Glove delivery is not automatically included with any product. The exact scope and price must be confirmed in writing.

Unless expressly included in writing, White Glove service does not include:

• Electrical installation
• Plumbing installation
• Wall or ceiling installation
• Structural installation
• Moving or removing existing furniture
• Hoisting or crane service
• Complex assembly
• Modification of the merchandise or property
• Repair work
• Disposal of existing merchandise

  1. DELIVERY TIMEFRAMES

Processing, production, shipping, and delivery timeframes are estimates unless Cabana Miami expressly guarantees a specific date in writing.

In-stock items and products marked Ready to Ship still require order processing, preparation, packaging, carrier scheduling, and transit time.

Pre-order, custom, made-to-order, and special-order products have longer estimated lead times. Any estimated arrival, production, or delivery date may change.

Orders containing multiple products may be delivered in separate shipments and on different dates.

Delays may occur because of:

• Product availability
• Production schedules
• Material availability
• Carrier capacity
• Weather
• Customs inspections
• Port congestion
• Labor disruptions
• Road or access restrictions
• Incorrect customer information
• Building requirements
• Events outside Cabana Miami’s reasonable control

If an online order cannot be shipped within an applicable promised timeframe, Cabana Miami will provide any delay notice, cancellation option, or refund for unshipped merchandise required by applicable law.

  1. CUSTOMER DELIVERY RESPONSIBILITIES

The customer is responsible for providing complete and accurate:

• Name and contact information
• Shipping address
• Unit or suite number
• Gate and access instructions
• Building requirements
• Delivery restrictions
• Elevator information
• Loading dock information
• Certificate of Insurance requirements
• Information about stairs, narrow roads, limited access, or special conditions

Before purchasing, the customer must confirm that the merchandise will fit safely through and into the intended location, including:

• Entrances
• Doorways
• Hallways
• Elevators
• Stairways
• Gates
• Driveways
• Loading areas
• Corners and interior access routes

Product dimensions do not include the additional space that may be required for packaging, handling, turning, lifting, or delivery equipment.

Cabana Miami and its carriers are not responsible when merchandise cannot be delivered because of incorrect measurements, restricted access, unsafe conditions, missing information, or the customer’s failure to prepare the location.

  1. SPECIAL ACCESS AND ADDITIONAL CHARGES

Unless expressly included in writing, shipping and delivery charges do not include:

• Stair carries
• Hoisting or crane service
• Special equipment
• Ferry charges
• Restricted-access vehicles
• Long-distance carries
• Additional delivery personnel
• Waiting time
• Storage
• Redelivery
• Assembly or installation
• Removal of existing furniture
• Building or association fees

Additional charges resulting from restricted access, inaccurate information, missed appointments, customer unavailability, unsafe conditions, waiting time, failed delivery attempts, refused delivery without a verified qualifying reason, or special-handling requirements are the customer’s responsibility.

  1. DELIVERY APPOINTMENTS

When an appointment is required, the customer or an authorized adult at least 18 years old must be present during the scheduled delivery window.

The customer must ensure that the delivery path and placement area are clear, safe, and accessible before the delivery team arrives.

Delivery personnel are not permitted to perform work outside the service confirmed in writing.

A missed appointment, failure to provide access, or refusal of delivery without verified damage or another qualifying reason may result in additional storage, return, handling, and redelivery charges.

  1. INSPECTION AND SHIPPING DAMAGE

Customers must inspect all merchandise promptly upon delivery.

For freight and White Glove deliveries, the customer should inspect the merchandise before signing the delivery receipt whenever reasonably possible.

Visible damage to the merchandise or packaging should be clearly noted on the carrier’s delivery receipt before signing.

Customers should immediately photograph:

• The complete item
• The visible damage
• All sides of the packaging
• Any damage to the packaging
• Shipping labels
• The delivery receipt, when available

Visible shipping damage must be reported to Cabana Miami within 48 hours of delivery.

Concealed damage that could not reasonably be identified during delivery should be reported as soon as it is discovered and no later than five calendar days after delivery.

Customers must retain the merchandise and all original packaging while a claim is being reviewed.

The customer may not discard, alter, repair, return, or ship an item involved in a claim without prior written authorization from Cabana Miami.

Failure to provide timely notice, photographs, packaging, or reasonable supporting documentation may limit Cabana Miami’s ability to investigate the issue, submit a carrier claim, or provide a remedy, to the extent permitted by applicable law.

Approved claims are handled according to the Cabana Miami Return and Refund Policy.

  1. REFUSED DELIVERIES

Customers should not refuse delivery solely because packaging appears damaged.

Whenever reasonably possible, the customer should accept the shipment, document the condition on the delivery receipt, photograph the merchandise and packaging, and contact Cabana Miami immediately.

A delivery refused without verified damage, an incorrect item, or another qualifying reason may be treated as a customer-caused failed delivery. The customer may be responsible for return freight, storage, handling, and redelivery charges.

  1. LOCAL PICKUP

Local pickup may be available from a designated Cabana Miami location by appointment only.

Customers must wait for written confirmation that the order is ready before arriving. The pickup location, available hours, and instructions will be provided in the confirmation.

The customer is responsible for arriving with a suitable vehicle, sufficient assistance, protective materials, tie-down equipment, and any other equipment required to transport the merchandise safely.

Cabana Miami may refuse to release an item when the proposed vehicle or transportation method creates an unreasonable safety risk.

Customers or their authorized representatives should inspect merchandise at pickup. Damage caused during loading or transportation by the customer, the customer’s representative, or a carrier selected by the customer is not the responsibility of Cabana Miami.

  1. STORAGE AND UNCLAIMED ORDERS

Customers are responsible for accepting delivery or arranging pickup within the agreed timeframe.

Orders that remain unclaimed, undeliverable, or uncollected may be subject to reasonable storage, handling, and redelivery charges.

Cabana Miami will provide notice before imposing material storage charges whenever reasonably possible.

  1. ADDRESS CHANGES

Shipping-address changes must be requested in writing as soon as possible.

An address cannot always be changed after an order has entered fulfillment or has been transferred to a carrier.

The customer is responsible for costs resulting from an incorrect or incomplete address provided with the order.

  1. INTERNATIONAL SHIPPING

International shipping may be available by quotation.

International customers may be responsible for freight, insurance, customs duties, import taxes, brokerage charges, port charges, inspections, local delivery, storage, and other destination-related costs unless expressly included in writing.

Customers are responsible for confirming that the merchandise can legally be imported into the destination country.

International delivery dates are estimates and may be affected by customs, port operations, documentation requirements, inspections, and local carriers.

  1. LOST OR STOLEN PARCELS

If tracking information shows a parcel as delivered but it cannot be located, the customer should contact the carrier and Cabana Miami promptly.

Cabana Miami will reasonably assist with an available carrier investigation. Cabana Miami is not responsible for theft or loss occurring after confirmed delivery, except to the extent required by applicable law.

  1. RETURNS AND REFUNDS

Shipping, delivery, freight, White Glove service, assembly, installation, storage, and special-handling charges are non-refundable unless an approved claim results from an error by Cabana Miami or verified damage for which Cabana Miami is responsible.

All merchandise returns, defects, refunds, and claims are governed by the Cabana Miami Return and Refund Policy.

  1. CONTACT US

For shipping quotes, delivery questions, address changes, or damage claims, please contact:

Cabana Miami
Email: info@cabana-miami.com
Phone: 305-328-9941

For questions about an existing order, please include the order number, delivery destination, and relevant photographs or videos when applicable.